how to order

Unlike most online shops, we only open our website for a monthly restock due to the ongoing global matcha shortage. Please read carefully — your shopping experience here may look a bit different!

01  Get in 02  Shop 03  Check out & pay 04  After ordering

01. get into the shop

Sale days get busy. Here's how to get in smoothly.

Go to shopkumatcha.com at sale time
On the date and time of the sale, open the site and tap Shop Now.
Seeing a queue?
Good news, you've got a spot in line, and the site is holding your place. Don't refresh!
No queue number yet?
You may not see one until you've checked out, and that's completely normal. The site is still assigning you a spot, which can take up to 20 minutes when traffic is high. Just keep the tab open ~

Once you're at checkout, please don't add more items. It will send you back to the queue :(

02. fill your cart

Not sure which item to pick? Try our Compare page first.

Browse the catalog
Tap the + on any product to add it to your cart.
Review your cart, then tap Checkout
Double-check your items and quantities. This is your last chance to add more without re-queueing.

Your items are safely yours once you reach the checkout / address page.

03. check out & pay

Almost there.

Fill in your contact & shipping details
Delivery fees are computed automatically from your address — please make sure it's correct.

Error saying your address is missing? Try removing the zip code, then fill up the dropdowns again.

Choose how to pay

QR PH
Use this
  1. Select [1] QR PH as your payment method.
  2. Download or screenshot the QR code.
  3. Pay via any QR-supported bank or e-wallet.

Your order confirmation is emailed automatically.

Manual Bank Transfer
Backup

This one is confirmed by hand, so you won't get a confirmation email right away.

  1. Just in case QR PH isn't working, you may opt to use [2] Manual Bank Transfer instead.
  2. Upload your proof of payment in the file uploader.
  3. Wait for the team to confirm it within the day.

No email yet? Don't worry — the volume of manual confirmations can be huge, so it takes the team a bit of time. It will be confirmed within the day.

04. watch your inbox

You'll get three emails from Kumatcha, in this order.

We had received your order
Right after checkout
Thank you for your payment
Once payment is confirmed. Review your invoice and address here, so your order reaches the right home!
Your tracking number
Within the designated shipping period

No confirmation email even after following every step? No problem — message us on Instagram with the email address you used and we'll check. It's usually something small, like a typo in the address.

and you're done.

Sit back and relax! Your matcha will be with you soon ~ Once it arrives, let us know if you have any concerns within a week from delivery day.